Support
Happy to help. Drop us a message or check the frequently asked questions.
Delete your account and data
You can delete your huddl account and data directly in the app or request deletion by email. This does not cancel a running Pro subscription, which must be cancelled separately in the App Store or Google Play first; active Event Passes are permanently lost with the account.
Delete your account in the app
- Open huddl.
- Go to Settings → Danger Zone.
- Choose “Delete account”.
- Confirm the permanent deletion.
No access to the app?
Send an email from the email address used for your huddl account with the subject “Account and data deletion”. Include your account email address and username. After verifying ownership, we process the request within a maximum of 30 days.
support@huddl.meWhat data is deleted?
- Account, profile, and sign-in data
- Your events, participation records, and invitations
- Your chat messages, photos, videos, and voice messages
- Reactions, votes, and other content you created
Retention: Account and profile data are removed after a successful deletion. Your own events are deleted immediately, and your photos and videos in other people's events are removed. Deleted data may remain in daily database backups for up to 7 days and in server logs for a maximum of 30 days. In shared chats, a neutral “Message deleted” placeholder without the original content or a link to you may remain.
Frequently asked questions
Is huddl free?
Yes, the basic version is free and ad-free. huddl Pro is for frequent planners, while the Event Pass unlocks premium features for one large event. Current prices are listed in the pricing section and shown in the app before every purchase.
What's the difference between huddl Pro and the Event Pass?
The Event Pass applies to exactly one event (valid for 24 months from assignment to the event) — ideal for weddings or milestone birthdays, with no subscription. huddl Pro is a subscription for everyone who hosts regularly and applies permanently across all your events.
Do my guests need an account?
Yes, every participant needs a free huddl account. Invitees see the event preview in the browser before signing up.
Where is my data stored?
Event data and chats are stored with Supabase in Frankfurt am Main. Private photos, videos, profile images, and voice messages are stored in Cloudflare R2 with EU jurisdiction. See the Privacy Policy for other providers and data flows.
How do I delete my account?
In the app, go to Settings → Danger Zone → Delete Account. If you cannot access the app, email support@huddl.me from your account address. You can also delete individual messages, media, and your own events directly in the app.
Is huddl available in the App Store yet?
Yes. huddl is available for iOS and Android. “Get the app” automatically takes you to the right store.